Shipping & Delivery
FREE SHIPPING TERMS AND CONDITIONS
Free shipping only applies within Australia and will be for a limited time only.
PLEASE NOTE: during these difficult times relating to COVID-19, for a limited time EQ Saddleworld will waive delivery fees for online orders excluding Supplements, Vet and Hoofcare items over 3kg total weight.
For Supplement, Vet and Hoofcare items over 3kg total weight please contact us for a shipping quote at email@example.com
Please note that not all products featured in catalogue or in-store promotions are available to purchase online.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Once a customer places an order and payment is received, then despatch of orders will take between 1-5 business days.
Advised delivery times will occur usually within 1-7 working days depending on your location & postage backlog.
Please be aware that our warehouse only ships Monday to Friday so if you place your order over the weekend or on a Public Holiday, your order will be processed the next working day.
HOW WILL MY ORDER BE SENT TO ME?
All items are sent through Star Track or Australia Post.
A reminder that all customers should ensure accurate address is listed as well as a correct contact number. In the event that an incorrect postal address is given and the package is returned to us, an additional charge of the original postage/freight cost will be incurred. Post Office boxes will not be accepted as a delivery address.
Delivery times are between the business hours of 8am-5pm.
If you are concerned about not being available at your home address, then a good alternative is to use your business address.
DO I NEED TO SIGN FOR MY PARCEL?
Yes, your order will be sent Australia Post eParcel or Star Track, which requires your autograph.
WHAT IF I HAVE NOT RECEIVED MY GOODS AFTER TWO WEEKS?
We will endeavour to dispatch all online orders within 7 working days, however if you have not received your goods after two weeks, please contact our customer service department on (03) 8080 1336 or email firstname.lastname@example.org